In Episode #1 of Support Leaders, we interview Antonio King, aka “Tones,” the Director of Experience at Shinesty.com. We talk about customer support as the one night stand vs. customer experience as the relationship, customer satisfaction vs. customer effort, growing a team for seasonal peaks, some funny customer stories, and much more!
Here’s one of the Fun.com videos we mentioned: https://www.youtube.com/watch?v=2PHthbqnTlc
To learn more about Shinesty, visit their Website: https://shinesty.com
The NiceReply blog post I mentioned: https://www.nicereply.com/blog/frictionless-customer-support-shinesty/
Effortless Experience Book: https://www.amazon.com/Effortless-Experience-Conquering-Battleground-Customer/dp/1591845815