Latest Episodes

3: Andrew Spittle, Happiness Engineer @ Automattic

In Episode #3 of the Support Leaders Podcast, we interview Andrew Spittle, Happiness Engineer at Automattic. We talk about his first experience using WordPress and building a company in...

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2: Zach Bouzan-Kaloustian, Director of Customer Support @ DigitalOcean

In Episode #2 of Support Leaders, we interview Zach Bouzan-Kaloustian, Director of Customer Support at DigitalOcean. We talk about his time at Foursquare,, and then growing with the team...

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1: Antonio King, Director of Experience @ Shinesty

In Episode #1 of Support Leaders, we interview Antonio King, aka “Tones,” the Director of Experience at We talk about customer support as the one night stand vs....

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Behind The Mic

Fletcher Richman

Podcast Host

Fletcher is the Cofounder & CEO of BubbleIQ. 

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The Support Leaders Podcast  interviews leaders in support all over the world to understand the tools, tactics, and training they use to create the best customer support teams and and the most amazing customer experiences.

We believe that great customer support starts with the people that lead support teams, and we want to empower those people with best practices from their peers across the globe. 

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Listeners of Support Leaders come from across the world. Join our community and subscribe to the podcast today! 

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